RETURN & EXCHANGE POLICY

 - Returns -

Green Lakes Botany has a 30 day grace period. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

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Because we are a small business and 5% of every sale is being donated to the community, we are unable to provide a refund if the product has been opened and/or used.

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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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 - Gifts -

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

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If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.